Evaluation Points

Maximum Weight: 20
Minimum Weight: 18

1- Clarity of certification requirements

Evaluation Points

Maximum Weight: 10
Minimum Weight: 8

2- Ease of application process

3- Communication and responsiveness

4- Professionalism of staff

5- Fairness of the assessment

6- Competence of the assessor/examiner

7- Organization of the examination

8- Timeliness of results

9- Handling of Complaints and Appeals

10- Overall Satisfaction and Value