Trusted Inspection Solutions

1. Receiving the Service Request

The Operations Manager receives the Service Request through the Sales Manager, direct customer communication, or international representatives.

2. Reviewing the Request and Forming the Execution Team

The Operations Manager reviews the Service Request Form and competency matrices to select qualified primary or freelance providers, finalizes the execution team, and informs the Inspection Manager.

3. Preparing the Inspection Plan and Schedule

The assigned inspector prepares and submits the Inspection Plan and Detailed Inspection Schedule to the Operations Manager.

4. Sending the Plan to the Client for Approval

The Operations Manager emails the Inspection Plan and Schedule to the Client and receives approval, objections, or modification requests.

5. Final Review and Preparation for Execution

The lead inspector reviews the inspection plan and schedule, ensuring no unforeseen obstacles. The Inspection Management Manager provides travel instructions, safety guidelines, and risk information, with confirmation of receipt from the inspector.
Inspection mechanisms include:

• • Visual inspections
  • Standard tool measurements
  • Laboratory testing
  • Documentary reviews
  • Interviews

6. Preparing the Inspection Report

The inspector leader prepares the Inspection Report, including:

• • Entity information
  • Process summary
  • Findings
  • Observations
  • Non-conformities
  • Final results with recommendations

7. Technical Review and Report Approval

The inspector submits the inspection report to the designated technical reviewer, who provides feedback using Form No. F13-08 for any required modifications.
Once corrections are verified, the reviewer forwards the approved report to the Technical Manager, who issues a draft conformity decision.
This is submitted to the Inspection Manager for final approval.

8. Final Decision

• • If approved: The decision is sent to the Certificate Issuer.
  • If denied: The inspected entity is formally notified, and any responses are handled by the Certification Manager.